Doctor's Desk

BASIC INFORMATION

OFFICE HOURS

Monday        7:00 – 14:00

Tuesday      13:00 – 20:00

Wednesday  7:00 – 14:00

Thursday     7:00 – 13:30 (home visits 16:00 – 19:30)

Friday           7:00 – 11:00

LOCATION

Zdravstveni zavod Multimedicus

Tehnološki park 22a,

1000 Ljubljana

HEALTH STAFF

  • Assoc. Prof. Antonija Poplas Susič, MD

  • Črt Zavrnik, MD

  • Tanja Žarkovič, MD

  • Miha Mužič, MD

  • Manica Krajnc, nurse

ANNOUNCEMENTS

As of January 1st, 2022, we are launching a web portal for secure (encrypted) communication with our health center. Additional functionality will be added in the future. You can access the portal at https://portal.zzmm.si or by clicking on the "Portal" tab on the menu bar on our website.

On your first visit, registration is required (click on Ustvarite nov račun), either: (1) with a qualified digital certificate (SIGEN-CA) or (2) with registration codes that you can obtain from our office. Detailed instructions can be found here.

The web portal and instructions are only available in Slovenian for now, but an English version will be released soon. Until then, please use the web translation tools.

After the transition period, which is expected to last until March 2022, we will fully switch to communication via the new web portal (after that, communication via email will no longer be possible). We therefore recommend that you to register and start using the web portal as soon as possible.

If you need any assistance, please contact us. We wish you a pleasant use!

FREQUENTLY ASKED QUESTIONS (FAQ)

HOW DO I SCHEDULE AN APPOINTMENT?

All office visits should be scheduled in advance. You can contact us by:

  • Telephone 08 201 53 61 during the first two hours of office hours (Monday, Wednesday, Thursday and Friday 7:00–9:00; Tuesday 13:00-15:00).

  • E-mail info@zzmm.si (a reply will usually be sent on the same working day; in the event of increased workload, a reply will be sent in up to three working days).

  • Via web portal: https://portal.zzmm.si

WHERE IS THE LOCATION OF THE BLOOD COLLECTION LAB?

When the physician in our office refers you for a blood draw, the referral is sent electronically to two of the labs listed below. Please visit one of them:

  • Zdravstveni dom Šentvid, Ob zdravstvenem domu 1, 1210 Ljubljana - Šentvid (the appointment should be scheduled in advance through the website)

  • Zdravstveni dom Vič, Šestova ulica 10, 1000 Ljubljana 

After the blood is taken, the results are sent directly to the doctor’s office (usually the next working day). All results are checked by the doctor. In case of a significant deviation of results, you will be contacted.

HOW DO I REQUEST AN APPOINTMENT WITH THE SPECIALIST (USING A REFERRAL)?

If the doctor in our office issues a referral (Napotnica) for another diagnostic test or a specialist examination, you should make an appointment by phone, email or electronically (contact the selected healthcare provider). There is a time limit for the validity of a referral based on the priority classification (stopnja nujnosti):

  • Urgent (Nujno): the referral should be used the same day or the next day; you should contact the health care provider immediately.

  • Very fast (Zelo hitro): 7 days.

  • Fast (Hitro) or Regular (Redno): 21 days.

We recommend that you use the online portal eAppointment (eNaročanje) to make appointments for healthcare services. Unfortunately, this website is only in Slovenian, so you should use an online translation tool. In the first field you should enter your insurance number (9-digit bold number from your insurance card); in the second field you should enter the referral number.

On the online portal Waiting Times (Čakalne dobe)  you can check the estimated waiting time for a specific healthcare service. Unfortunately, this website is only in Slovenian, so you should use an online translation tool.

On the online portal ZVEM you can view your medical data (prescribed medications, issued referrals, some medical reports, etc.) and make an appointment with a specialist. In order to use these functions, the use of a digital certificate is required. This website is also available in English.

CAN I REGISTER AT YOUR PRACTICE?

Currently, registration at our practice (for Črt Zavrnik, MD) is only available to family members of patients who are already registered. There are currently over 1900 patients registered at our practice.

HOW DO I APPLY FOR THE COVID-19 VACCINATION?

To apply for the COVID-19 vaccination, please visit the website ZVEM.